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Last updated: April 23, 2026
Effective date: May 6, 2026
This policy explains what data The NO App ("the App") collects, how it is used, which third parties receive it, and your rights. This policy satisfies the Apple App Store, Google Play, GDPR, UK‑GDPR, CCPA/CPRA, and PIPEDA requirements.
The App does not collect:
Provided by Google Firebase Analytics. Includes: app events (phrases played, features opened, purchases made), Firebase Instance ID (pseudonymous), app version, device model, OS version, device language, time zone, and approximate region derived from IP at the time of the event. The IP itself is not stored.
Provided by Sentry. Includes: stack traces, device model, OS version, and limited app‑state breadcrumbs (e.g., the last screen viewed before a crash). No user‑entered text is included.
If you accept notification permission, an anonymous Expo push token is sent to our servers so we can deliver engagement notifications. The token is not linked to your identity.
When you make an in‑app purchase, RevenueCat and the app store (Apple or Google) process the transaction. We receive the product identifier and purchase result only; we do not receive your payment details.
Read to display prices in your local currency. Not transmitted to our servers.
Any language‑preference answers collected on first launch are stored locally on your device and are never transmitted to our servers.
The App requests microphone access for two optional features:
You may deny microphone permission; these features will simply be unavailable.
If you opt in to Voice Cloning, your voice recording is transmitted to Inworld AI (a US‑based provider) for voice‑model creation. Voice recordings and their derived characteristics may qualify as biometric data under GDPR, CCPA, and BIPA.
You may withdraw consent at any time by deleting your voice clone in My Voice under Voice Settings.
| Service | Purpose | Data sent | Policy |
|---|---|---|---|
| Google Firebase Analytics | Anonymous usage analytics | Events listed in §2(a) | link |
| Sentry | Crash/error reporting | Data listed in §2(b) | link |
| Inworld AI | Voice cloning (opt‑in only) | Voice recording | link |
| RevenueCat | Subscription management | Purchase identifiers | link |
| Apple App Store / Google Play | Payment processing | Handled entirely by the platform | Apple / Google |
| Enterprise cloud Text‑to‑Speech providers (category) | Generate spoken audio from text | Phrase text only, no identifier | — |
Enterprise TTS providers process text as data processors under contractual obligations not to retain or repurpose it. Audio generated from these services is cached on our servers without any personal identifier.
| Data type | Where stored | Retention |
|---|---|---|
| App preferences, custom phrases, recordings, survey answers | On‑device (AsyncStorage) | Until you uninstall the App |
| Anonymous analytics events | Our servers (hosted on Render, US) and Firebase | 14 months |
| Crash reports | Sentry (US) | 90 days |
| Voice‑cloning data | Inworld AI (US) | Up to 3 years or until you delete |
| Push tokens | Our servers (hosted on Render, US) | Until you uninstall or revoke notification permission |
Our backend and most third‑party processors are located in the United States. If you access the App from the European Economic Area, the United Kingdom, Canada, or another jurisdiction with data‑export restrictions, your data will be transferred to the US under appropriate safeguards (Standard Contractual Clauses where required).
Regardless of where you live, you may contact us at thenoapp@leadinglabs.ca to exercise any of the following rights.
All users:
European Economic Area / United Kingdom (GDPR, UK‑GDPR):
California (CCPA/CPRA):
Legal bases for processing (GDPR Art. 6): Legitimate interest (analytics, crash reporting, push tokens), Consent (voice cloning, notifications), and Contract performance (in‑app purchases).
We use TLS 1.2+ for all data in transit. Server access is restricted to authorized personnel. Voice cloning data is processed under contractual data‑processing agreements with our processors.
The App is rated appropriate for all ages but is not directed at children under 13. We do not knowingly collect personal data from children under 13. If we learn that we have done so, we will delete it promptly. Contact us at thenoapp@leadinglabs.ca with any concerns.
If you enable push notifications, you may disable them at any time in your device settings. No personal identifier is tied to the push token.
We may update this policy. Material changes (such as new data collected or new processors) will be announced in‑app and will require re‑consent where required by law. The "Last updated" date at the top reflects the most recent revision.
Need help using the app, restoring purchases, or troubleshooting? Visit the Support & FAQ section →
Last updated: May 14, 2026
Welcome to The NO App Support Center. Below you'll find answers to the most common questions and a direct contact link for anything we haven't covered. We strive to reply to every email within 1–2 business days.
📧 Need help right now?
Email us at thenoapp@leadinglabs.ca with your device model, iOS / Android version, and a short description of the issue. Screenshots help!
The NO App is a multilingual phrase library that helps you say "NO" assertively, politely, or playfully — in several languages with realistic AI voices. Tap any phrase tile to hear it spoken, build your own custom tiles, or share NO videos to any chat app.
No. The app works immediately when you open it. There's no sign-up, no email required, no password to remember. Your purchases are tied to your Apple ID or Google account.
Yes. After the first time you tap a phrase, that phrase's audio is cached on your device so you can hear it again without an internet connection. Phrase text and your custom phrases are always available offline.
Up to 11 voices per language. With over 67 languages, that's 600+ unique voice options total.
If none of that works, email us at thenoapp@leadinglabs.ca.
We use enterprise-grade AI voice providers, but pronunciation quality varies slightly by language and provider. We're constantly upgrading voices — if a specific phrase sounds off, please email us with the language, voice name, and phrase text and we'll re-render it.
Go to Voice Settings → My Voice → Try It Free. You'll record a short audio sample (~15 seconds total). Within about 30 seconds your clone will be ready, and you can select it as your active voice on any phrase tile.
No. Your raw voice samples are sent directly to our voice provider (Inworld AI) for clone creation. They are never stored on Leading Labs servers. The resulting voice clone is bound to your device. See the Privacy Policy above for full details.
Go to Voice Settings → My Voice → Delete. Deletion is immediate and irreversible — we send a deletion request to Inworld AI on your behalf.
Yes. Delete the existing clone and re-record. Tips for a better clone:
Open the app, go to Settings → Restore Purchases, and sign in with the same Apple ID or Google account you used originally. Your premium status will be re-applied within seconds.
All purchases are one-time only payments. There are no Subscription and thus, nothing to cancel.
First, tap Settings → Restore Purchases. If that doesn't work, email us at thenoapp@leadinglabs.ca with your receipt (from your Apple or Google account email) and we'll resolve it within 1–2 business days.
Refunds are processed by Apple or Google, not by us:
If you'd like us to advocate on your behalf, email us with your order ID.
Custom phrases are stored locally on your device and will be lost on uninstall. Premium purchases (language packs, voice cloning entitlement) survive reinstalls — tap Settings → Restore Purchases to re-sync.
We love feature requests! Email thenoapp@leadinglabs.ca with the subject line "Feature Request" and we'll add it to our roadmap.
Sorry about that. Please email thenoapp@leadinglabs.ca with:
Only anonymous usage analytics and crash reports. We do not collect your name, email, contacts, location, or any personally identifying information. Full details in the Privacy Policy above.
Go to Settings → Disable Analytics. This stops all anonymous event collection on your device.
Email thenoapp@leadinglabs.ca with the subject "Data Deletion Request" and we'll process it within 30 days as required by GDPR and CCPA.
Leading Labs Inc.
We reply to every email within 1–2 business days. For EU/UK GDPR data-protection inquiries, this address also serves as our official contact point.